Service Management Specialists

we assist organisations to increase efficiency through innovative workflow-enabled technology solutions.

ServiceNow Partner

With a vision to help Customers realise and leverage the true power of the NOW platform.


Newflow I-CSP is a Service Management application suite, designed and built to meet the specific requirements of Network Operations with the Communication Service Provider industry.

I-CSP consists of a fully integrated set of workflow modules that bring significant advantages, which are not achieved by more generic technology solutions. Providing common business processes and requirements to minimize the amount of complex configuration and customization required to fulfil the role of an ITSM solution within a CSP’s network operations domain. The application has been designed utilizing Newflow’s extensive experience and knowledge of implementations at global CSPs and aligning to the TM Forum Frameworx.

Telecommunications companies have become more IT centric driven by Cloud, Digital Services, SDN and NFV. Consolidation of service management operations is a high priority for SA&O executives.


Developed and deployed on the industry leading Now Cloud Platform. Bringing piece of mind for – scalability, performance, redundancy, availability and future visionary roadmaps.

Process Workflow Automation:
✓ Process harmonization and consolidation, bringing together ITIL and TM Forum Frameworx.
✓ End to end seamless workflows, tying the ‘Back End to the Front End’.
✓ Single workflow platform approach across all Network Operations, supports the convergence of multiple domain processes.

Fully integrated and automated fault management:
✓ Effective & accurate event correlation to drive workflow automation.
✓ Improve service availability.
✓ Increase in SLA compliance and decrease in penalty costs – reduce MTTR.
✓ Decrease fault time detection, investigation and resolution
✓ Reduces manual activity and speeds up business processes
✓ Business processes can be quickly configured.
Improved servicing and maintenance programs.

Reduce fuel leakage through the implementation of best practice processes, audits, and best of breed technology.

Fully integrated with the TM Forum Information Framework (SID). It reduces complexity in service and system integration, development and design by providing an industry standard information model.
Improve the performance of maintenance contractors and reduce related costs.

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