Service Management Specialists
we assist organisations to increase efficiency through innovative workflow-enabled technology solutions.
Newflow has developed a set of solutions to meet the needs of the Communication Service Provider (CSP) environment and provides a standalone solution for Network Trouble Ticketing. Our products incorporate Newflow’s extensive experience and knowledge of implementations at Tier 1 CSPs and the alignment to the TM Forum Frameworx. The products also include specific modules for Site Management and Tower Companies.
The Newflow I-CSP application is built on the NOW platform as a standalone OEM solution. Newflow I-CSP utilizes the ServiceNow core platform components to provide comprehensive out-of-the-box workflow based functionality.
SID is the TM Forum’s blueprint for enabling successful business transformation for Communication Service Providers (CSP). It provides a reference model and common vocabulary for all the information required to implement Business Process Framework (eTOM) processes.
Built on the ServiceNow Platform, the STREAM product has been designed to extend the baseline ITSM application to meet the needs of the Communication Service Provider (CSP) environment. STREAM is suited to those organisations that wish to extend their existing ServiceNow ITSM solution into the Network / OSS domain.
The Newflow TSM application is built on the Servicely platform as either a standalone solution or integrated into the Servicely application suite. Newflow TSM utilizes the Servicely core platform components to provide comprehensive out-of-the-box workflow based functionality.
WorkWide is built to enable organisations of all industries and sizes to digitise their mobile workforce by introducing efficiency through mobility. Enabling expedient resolution times for any and all tasks conducted out in the field. So if your business has absolutely anyone out in the field performing anything from sales tasks, site inspections, fulfilment orders, service requests…(and the list goes on), WorkWide can work for you!
A: 11/13 Orion Road, Lane Cove West, 2066, NSW
T: +61 499 791 216