Simple. Flexible. Efficient.

Service Management Solutions for all Industries.

Service Management Specialists

Increasing efficiency through innovative workflow-enabled technology solutions.

Custom Developed ESM Solutions

Built on the ServiceNow, Servicely and Workwide Platforms.


Newflow Telecommunications Service Management (TSM) solutions built on the Servicely platform represents a new generation of AI and autogenous based Service Management products that will make similar products obsolete. TSM has been built from the ground up with the sole intent of providing a solution to a single business vertical – the Communication Service Provider industry. Bringing Service Management principles to Network Operations, whether that be for Tier 1 Telco or a Tower Company.

TSM consists of a fully integrated set of workflow modules that bring significant advantages, which are not achieved by more generic technology solutions. Providing common Network Operations processes and requirements to minimize the amount of complex configuration and customization required to fulfil the role of an ITSM solution within a CSP’s network operations domain. The application has been designed utilizing Newflow’s extensive experience and knowledge of implementations at global CSPs and aligning to the TM Forum Frameworx.



 ✓ Reduce Operational and maintenance costs
✓ Improve maintenance planning and reduce site visits ✓ Improve uptime
✓ Reduce MTTR
✓ Visibility on contractor performance and impending service breaches
✓ Minimise SLA penalty exposure
✓ Centralised transparent management of the site infrastructure

Get in Touch

Integrated Communication Service Provider Platform

TT: Restore services as quickly as possible through automation; Detect-Log-Categorise-Assign & notify. Multiple alarm systems and impact analysis.

SID: TM Forum compliant CMDB blueprint – ‘Built on Now’ to meet the unique needs of the CSP. Newflow’s SID is an extension of the CMDB.

SITE: Everything you need to know about a site – Tenants, Equipment, SLAs, Hub Sites, Onboarding / offboarding, permits, colocations, site audit.

MOBILE: A fully functional mobile application built on ServiceNow’s mobile studio.

MAINTENANCE: Managing and execution of PM in accordance with manufacturers specifications. Monitoring, controlling, assignment, compliance and reporting.

PROJECTS: Manage Programs and Projects such as site rollouts, infrastructure upgrades, co-locations etc. Standard templates for repetitive projects.

SITE ACCESS: Provides the tools to take control of whom and when sites are accessed. Plan, Log, Approve, Monitor and audit. Integrates with biometrics.

ASSETS: 360 degree view of all Assets on a Site – both passive and active equipment. Enriched with Asset relationships to aid impact analysis.

FUEL: Reduce Fuel Leakage by tracking fuel delivery life cycle – Fuel Requests, Meter Readings, Evidence Recording, Systematic Reconciliation.

CHANGE: Fully functional Change Management module – ready for Telecoms Network Operations.