Newflow Systems has received certification of its STREAM application with ServiceNow, available on the ServiceNow Store. Certification by ServiceNow is only granted to apps available in the Store and signifies that STREAM has successfully completed a set of defined tests focused on Now Platform security, compatibility, performance, and integration interoperability. The certification also ensures that best practices are utilized in the design and implementation of STREAM with ServiceNow.
STREAM has been designed to extend the baseline ITSM applications to meet the needs of the Communication Service Provider (CSP) environment, utilizing Newflow’s extensive experience and knowledge of implementations at Tier 1 CSPs and aligning to the TM Forum Frameworx. The extensions focus on enhancing the ServiceNow ITSM application baseline with common business processes and requirements to minimize the amount of complex configuration and/or customization required to fulfil the role of an ITSM solution within a CSP’s network operations domain. The Newflow product extends the Incident & Change Management applications along with providing a class structure that is fit-for-purpose to support the business processes that are not catered for by standard ITSM.
Charles Osburn, Newflow’s CEO is quoted “Our goal is to deliver to a vision connecting Customer Operations with Services Assurance via a modern architected, common platform leveraging TM Forum standards and industry best practice. We believe that STREAM will support that vision and look forward to taking the application to the global CSP market”
Driven by network technology trends, adoption of cloud-based services and industry consolidation, CSP’s need to align strategy and operations closely to be positioned for success in a constantly evolving market. The team at Newflow Systems have extensive consulting and solution delivery experience in the Service Assurance and OSS domains within the Communication Service Provider sector. Newflow have built applications that extend the NOW platform and application suite to deliver a world-class, end to end OSS solutions for CSP’s.
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Newflow Systems Limited
Telephone: +61 499 791 216