Sydney Australia 24 August 2021 – Newflow, today announced a strategic partnership with WorkWide to help communication service providers (CSP) improve productivity and customer service experience, using the WorkWide mobility platform.
Developed using Servicely and WorkWide’s low-code intelligent platforms, Newflow offers an industry leading Telecommunications Service Management (TSM) solution which represents a new generation of AI and autogenous solution that will make similar products obsolete.
Newflow’s TSM is delivered as an integrated suite of purpose-built modules on the Servicely / WorkWide platform targeted at the Communication Service Provider industry. Bringing Service Management principles to Network Operations, whether that be for Tier 1 Telco or a Tower Company.
“We are excited to partner with Newflow in the Telco Service Management domain to deliver a best-in-class solution which leverages the power of the WorkWide platform to automate workflows and augment staff. The Newflow TSM solution will help CSP customers improve productivity and customer service experience while lowering operational costs all on a single system of record.” said Devlin Padayachee CEO of WorkWide.
Newflow TSM consists of a fully integrated set of workflow modules that bring significant advantages, which are not achieved by more generic technology solutions. Providing common Network Operations processes and requirements to minimize the amount of complex configuration and customization required to fulfil the role of an ITSM solution within a CSP’s network operations domain. The application has been designed utilizing Newflow’s extensive experience and knowledge of implementations at global CSPs and aligning to the TM Forum Frameworx.
Glyn Sowerby, Product and Services Director for Newflow said “We chose to partner with Workwide because of the excellent development platform they provide. Our TSM solution coupled with the field services capabilities of WorkWide provide a truly unique and feature rich TSM solution”.
WorkWide is a mobile-first platform that empowers organisations and teams to work
effectively in the field. WorkWide is field operations management made easy. Our platform enables you to get full visibility of your field service personnel, in real-time, and is optimised for the retail, professional services, telco and security spaces. We thrive on making your working world, work better. Our platform enables businesses to digitise and extend their field operations by bridging the digital disconnect in an on-demand economy through our mobile first platform. Through mobility, WorkWide introduces efficiency, real-time visibility and faster resolution times.
Work Smart. Work Easy. WorkWide.
Driven by network technology trends, adoption of cloud-based services and industry consolidation, Telecom companies need to align strategy and operations closely to be positioned for success in a constantly evolving market.
Working with our partners (ServiceNow, Servicely and WorkWide), Newflow have built applications on these platforms to deliver world-class, end to end OSS solutions for Telco’s and Tower Companies.