Augmented intelligence is the buzzword these days. It seeks to have the best of both artificial and human intelligence. The premise is that artificial intelligence was devised to help humans increase their productivity and not overpower them. It tries to strike a balance by optimally fusing human and artificial intelligence for the greater good of everyone. Let’s explore it in detail.

What is artificial intelligence?

There can be many different definitions and ways to explain artificial intelligence. Some people fictionalize it and equate it with machines acting and emoting like humans. It is not a valid depiction of artificial intelligence. It does mimic human behavior but only to the extent that humans allow it.

Artificial intelligence is not a futuristic or out worldly concept. It is happening right now, and we are using it on a daily basis. When we use Google Maps to reach somewhere, make payments digitally, use facial recognition on our smartphones, and autocorrect while chatting, we are using artificial intelligence. It has other more sophisticated and incredible applications too, but it is very much in vogue already.


Is AI better than humans?

It is a very intriguing and diverse topic, and it will probably have no conclusive answer. There are solid and irrefutable arguments on both sides, and it is hard to take a decisive stand. Undoubtedly, AI has facilitated humans in several ways. It has redefined manufacturing and helped in many other sectors like medicine, agriculture, finance, e-commerce, web browsing, space exploration, gaming, and customer support, to name a few.

It is an ever-evolving enterprise, and researchers are finding new and exciting ways to integrate it into our daily lives. But it has faltered too. In 2022 alone, experts believe 85% of AI-powered projects will fail or produce less likely outcomes. It is a huge number, but it does not mean that AI as a technology is a failure. It has produced amazing results, and it is poised to perform spectacularly in the future.

We might never know whether human intelligence is better than artificial intelligence or vice versa. We can only speculate and argue about it. Let us hope that as a technology, we continue to find new avenues to explore its potential, stretch its limits, and make a success of it.

How is artificial intelligence being used?

As discussed above, we are already using artificial intelligence without realizing it. When we click on a shoe advertisement on our social media feed and continue receiving information about companies selling shoes, that’s artificial intelligence working in the background. It recognizes our needs and presents what we might be interested to see.

Let’s see other ways in which it is being used.

On the internet:

AI has varied uses and applications in space. It is vigorously at play when we shop for something online when we use chatbots to contact a website’s customer support, digital personal assistants and online advertisements, etc. These are all fertile playing grounds for AI, where it is successfully utilizing its potential.

Smart homes and smart cities:

Using AI, we can enhance our living experience tremendously. The smart lighting system will know how much light we like and want; our ACs will run at the thermostat according to the weather, and we can keep an eye on our homes when we are sitting even thousands of miles away and answer someone at the door. These are just some of the ways we are using AI in our homes.

Just like homes, we can also apply AI and AI-led applications to our city’s infrastructure. It can be very helpful in controlling traffic, helping someone find the way, sharing useful information with tourists, and many other such applications.

Internet security:

Internet security has been a big issue ever since it has become embedded in our daily lifestyles. AI is ideally equipped to fight a diverse range of cyber-attacks. It can sift data quickly and identify bad patterns, it can predict attacks, and it can also suggest remedial measures.

Self-driving vehicles:

Experts are investing and betting heavily on this technology. Self-driving cars will be the new norm soon. Car companies are also flirting with this technology, which is already in use in confined spaces like factories, go-downs, gated communities, etc., with relative success.


Medicine and healthcare have tremendous potential for AI. It got some bad press when an AI-led program prescribed the wrong treatment for a cancer patient. But its potential cannot be undermined. Researchers will AI-led applications, and robots will treat patients, perform surgeries, and prescribe medicines in hospitals. Imagine how beneficial it will be when AI-powered bots treat patients of a pandemic like Covid-19.


Doing repetitive jobs and the ones that require little challenge or creativity is a machine’s forte. Car manufacturers have taken the cue and are already using robots to work on assembly lines. There are minimal chances of errors and lethargy, and the efficiency skyrockets.

What is machine learning?

Machine learning is also related to AI. It envisages computer systems and programs that are able to perform on their own. They are not dependent on a clear-cut set of instructions to perform and produce results. They follow algorithms, data patterns and statistical models, analyze them and then draw conclusions.

It is also a revolutionary concept expected to transform our lives in the coming years. It is already having a successful run in different IT-related industries and applications.

How can AI augment humans?

AI/human augmentation is a hot topic these days. It wants a peaceful coexistence between humans and machines. The humans should be in the driving seat with AI by their side. The synergy of humans and machines would suppress conflict and guarantee a productive society.

We can achieve it through better communication where we put everything explicitly in the instructions for the machines. We can also use better sensors and human-in-the-loop learning for this purpose.

Artificial Intelligence and Service Management – AISM

AISM is the application of artificial intelligence to service management. AISM is an emerging approach that aims to solve the increasing challenges of traditional IT service management.

An AISM solution helps enterprises meet expectations for a fast, accurate, and scalable service experience by providing a unified, open platform for AI-driven automated actions and workflows complemented by cross-domain visibility and operability.

AISM At Newflow

At Newflow Systems, we can help you achieve a balance between artificial and human intelligence. We use a combination of cutting-edge AI techniques like Natural Language Understanding, Supervised Learning, and Unsupervised Learning. With these tools, we learn how service agents resolve tickets – what they say, what knowledge they access, what external systems they use – and start doing the tedious parts for the agent. We call this Augmented Intelligence, and this makes agents faster, more efficient and more consistent. Plus, they enjoy their life more because they don’t have to do yet another password reset or group permission assignment.

Click here now to get in touch.