Telco Specialists

deep OSS domain experience, we understand your business intimately.

ServiceNow Partner

With a vision to help Customers realise and leverage the true power of the NOW platform.

About Us

Driven by network technology trends, adoption of cloud-based services and industry consolidation, Telecom companies need to align strategy and operations closely to be positioned for success in a constantly evolving market.

Working with our partners (ServiceNow, Servicely and WorkWide), Newflow have built applications on these platforms to deliver world-class, end to end OSS solutions for Telco’s and Tower Companies.


✓ Specialist Telco Domain Expertise
Global Market Reach
Highly Skilled Consulting Team
Agile based Implementation Services
Modern Architectured Solutions
Proven Experience and Industry Reputation
✓ Investment in Knowledge and Innovation
Investment in Client & Partner Relationships

Our Services

We have built a team of passionate consultants who truly care about achieving quality outcomes. Understanding the distinct requirements and nuances of Telecoms operations is at the core of our services portfolio that provides a range of consulting and implementation services that embrace ITIL and TM Forum best practices and standards, Microservices and Cloud.

Industry Consulting

Newflow provides industry specialist
process and technology
consulting services.


Implementation Services

Prime contract delivery and
specialist services to partners.


Newflow has developed a set of solutions to meet the needs of the Communication Service Provider (CSP) environment and provides a standalone solution for Network Trouble Ticketing. Our products incorporate Newflow’s extensive experience and knowledge of implementations at Tier 1 CSPs and the alignment to the TM Forum Frameworx. The products also include specific modules for Site Management and Tower Companies.

Newflow i-CSP
The Newflow I-CSP application is built on the NOW platform as a standalone OEM solution. Newflow I-CSP utilizes the ServiceNow core platform components to provide comprehensive out-of-the-box workflow based functionality.

Newflow SID
SID is the TM Forum’s blueprint for enabling successful business transformation for Communication Service Providers (CSP). It provides a reference model and common vocabulary for all the information required to implement Business Process Framework (eTOM) processes.

Newflow Stream
Built on the ServiceNow Platform, the STREAM product has been designed to extend the baseline ITSM application to meet the needs of the Communication Service Provider (CSP) environment. STREAM is suited to those organisations that wish to extend their existing ServiceNow ITSM solution into the Network / OSS domain.

Newflow TSM
The Newflow TSM application is built on the Servicely platform as either a standalone solution or integrated into the Servicely application suite. Newflow TSM utilizes the Servicely core platform components to provide comprehensive out-of-the-box workflow based functionality.

Contact Us

Want to experience the Newflow Solutions? Get in touch with us.

Contact Us

A: 11/13 Orion Road, Lane Cove West, 2066, NSW
T: +61 499 791 216