Simple. Flexible. Efficient.

Service Management Solutions for all Industries.

Service Management Specialists

Increasing efficiency through innovative workflow-enabled technology solutions.

Custom Developed ESM Solutions

Built on the ServiceNow, Servicely and Workwide Platforms.

Newflow Systems - Leading provider of Service Management Solutions

Newflow Systems is a specialist and focused Service Management company offering; industry consultancy, managed services, implementation services, leading products and in-house developed telecom solutions.

Our aim is to assist organisations increase efficiency through innovative workflow-enabled technology solutions in and around the Service Management space.

Improving customer experience is our vision and we achieve this by digitising your business.

Newflow Technology Partners

As a ServiceNow technology partner, Newflow has designed and built a set of solutions for the Communication Service Providers (CSP) sector. Our products are Built on Now and leverage the power of the platform to deliver solutions for Network Service Assurance. Find out more

Newflow has partnered with Servicely – a revolutionary Service Management product developer who has created an innovative and intelligent solution. Servicely simplifies your operations while greatly enhancing your customer and employee experiences, giving you the agility to keep pace with changing circumstances. Find out more

We have partnered with WorkWide – a mobile workforce management application that gives remote field operatives access to all relevant information e.g. trouble tickets, fuel deliveries, maintenance tasks, site audits, and project activities. Find out more

Generic Service Desk Systems are NOT designed for Telco's

We bring Service Management principles to network operations.

Newflow In-House Developed Products

Newflow has developed a set of solutions to meet the needs of the Communication Service Provider (CSP) environment and provides a standalone solution for Network Trouble Ticketing. Our products incorporate Newflow’s extensive experience and knowledge of implementations at Tier 1 CSPs and the alignment to the TM Forum Frameworx. The products also include specific modules for Site Management and Tower Companies.

Newflow i-CSP

The Newflow I-CSP application is built on the NOW platform as a standalone OEM solution. Newflow I-CSP utilizes the ServiceNow core platform components to provide comprehensive out-of-the-box workflow based functionality.

Newflow TSM

The Newflow TSM application is built on the Servicely platform as either a standalone solution or integrated into the Servicely application suite. Newflow TSM utilizes the Servicely core platform components to provide comprehensive out-of-the-box workflow based functionality.

Newflow SID

SID is the TM Forum’s blueprint for enabling successful business transformation for Communication Service Providers (CSP). It provides a reference model and common vocabulary for all the information required to implement Business Process Framework (eTOM) processes.

Newflow Stream

Built on the ServiceNow Platform, the STREAM product has been designed to extend the baseline ITSM application to meet the needs of the Communication Service Provider (CSP) environment. STREAM is suited to those organisations that wish to extend their existing ServiceNow ITSM solution into the Network / OSS domain.

Newflow Consulting Services

We have built a team of passionate consultants who truly care about achieving quality outcomes. Understanding the distinct requirements and nuances of Telecoms operations is at the core of our services portfolio that provides a range of consulting and implementation services that embrace ITIL and TM Forum best practices and standards, Microservices and Cloud.

Contact Us

Want to experience any of the Newflow Solutions? Get in touch with us.

Contact Us

Sydney: +61 499 791 216
London: +44 7878523337