Custom Developed ESM Solutions

Built on the ServiceNow, Servicely and Workwide Platforms.

Service Management Specialists

Increasing efficiency through innovative workflow-enabled technology solutions.

Simple. Flexible. Efficient

Service Management Solutions for all Industries.

Newflow Systems - Leading provider of Service Management Solutions

Newflow Systems is a specialist and focussed Service Management company offering; industry consultancy, implementation services, managed services, leading products and in-house developed telecom solutions.

Working with our partners (ServiceNow, Servicely and WorkWide), Newflow have built applications on these platforms to deliver world-class, end to end OSS solutions for Telco’s and Tower Companies.

Our Products

Newflow has developed a set of solutions to meet the needs of the Communication Service Provider (CSP) environment and provides a standalone solution for Network Trouble Ticketing. Our products incorporate Newflow’s extensive experience and knowledge of implementations at Tier 1 CSPs and the alignment to the TM Forum Frameworx. The products also include specific modules for Site Management and Tower Companies.

Newflow i-CSP

Providing common business processes and requirements to minimize the amount of complex configuration and customization.

The Newflow I-CSP application is built on the NOW platform as a standalone OEM solution. Newflow I-CSP utilizes the ServiceNow core platform components to provide comprehensive out-of-the-box workflow based functionality.

Newflow TSM

Built on the Servicely platform represents a new generation of AI and autogenous based Service Management products that will make similar products obsolete.

The Newflow TSM application is built on the Servicely platform as either a standalone solution or integrated into the Servicely application suite. Newflow TSM utilizes the Servicely core platform components to provide comprehensive out-of-the-box workflow based functionality.

Newflow SID

Newflow has taken the TM Forum’s blueprint and implemented it on the ServiceNow platform to meet the unique needs of the CSP.

SID is the TM Forum’s blueprint for enabling successful business transformation for Communication Service Providers (CSP). It provides a reference model and common vocabulary for all the information required to implement Business Process Framework (eTOM) processes.

Newflow Stream

STREAM enhances the ServiceNow ITSM application minimising the amount of complex configuration and customization required to fulfill the role of an ITSM solution within a CSP’s network operations domain.

Built on the ServiceNow Platform, the STREAM product has been designed to extend the baseline ITSM application to meet the needs of the Communication Service Provider (CSP) environment. STREAM is suited to those organisations that wish to extend their existing ServiceNow ITSM solution into the Network / OSS domain.


Newflow have partnered with Servicely – a revolutionary Service Management product developer who have created an innovative and intelligent solution. Newflow is the sole distributor for Servicely in the UK.

Simple, automate, satisfaction, easy  – all words that incapsulate the Servicely approach. As well as providing a platform for customers to develop their own workflows they have created workflow based applications – ITSM, HR, Telco, Projects and Customer Care.

WorkWide Mobile

Through mobility, WorkWide introduces efficiency, real-time visibility and faster resolution times.

Enabling expedient resolution times for any and all tasks conducted out in the field. So if your business has absolutely anyone out in the field performing anything from sales tasks, site inspections, fulfilment orders, service requests…(and the list goes on), WorkWide can work for you!

Consulting Services

We have built a team of passionate consultants who truly care about achieving quality outcomes. Understanding the distinct requirements and nuances of Telecoms operations is at the core of our services portfolio that provides a range of consulting and implementation services that embrace ITIL and TM Forum best practices and standards, Microservices and Cloud.

Our Technology Partners

Contact Us

Want to experience any of the Newflow Solutions? Get in touch with us.

Contact Us

Sydney: +61 499 791 216
London: +44 7878523337